All incidents should be reported either through the SupportLine website or via your local Freephone Support number – this
is shown on the
SupportLine website.
We recommend you report incidents through the website. General instructions are:
- Go to
http://supportline.microfocus.com and login (at the left in the margin).
- If you do not have a Web ID to login, register for one (on the Log In page below the login fields).
- Report the SI online (under “My Incidents”).
- Give the incident an informative short description (see the topic
Providing an Informative Short Description).
- Attach all relevant information that might be useful in supporting the issue diagnosis. They type of problem you are encountering
affects this, but in general it should include the following:
- The MFESdiags output as described above
- Step–by–step instructions to reproduce the error
- Any sample programs that can be used to reproduce the problem. Ideally, provide a zip file containing everything necessary
to build any program(s)
- Any directives used if there are problems with compilation
- Make a note of any
Micro Focus consulting FDS or other utility that is being used and attach to the incident if possible